At DigiKart, we aim to deliver your order safely and as quickly as possible. We currently deliver to customers across the United Arab Emirates.
Most orders are delivered within 1–2 business days, subject to product availability and successful order confirmation.
Orders placed before 12:00 PM will normally be processed on the same business day. Orders placed after 12:00 PM will be processed on the next business day.
Delivery estimates displayed on the product page or during checkout are approximate and may vary depending on the delivery location, product availability, weekends, public holidays, or circumstances beyond our control.
Free standard delivery is available for eligible orders valued at AED 500 or more.
Orders below AED 500 are subject to a standard delivery charge, which will be displayed during checkout.
The standard delivery charge applies to shipments weighing up to 5 kg.
Additional charges may apply to shipments weighing more than 5 kg.
The final delivery charge will always be displayed before the customer completes the payment.
Large or oversized products, including televisions, large appliances, heavy printers, office equipment, and similar items, may require specialised delivery.
Additional delivery, handling, assembly, or installation charges may apply to these products. Where applicable, the charges will be shown on the product page, calculated during checkout, or confirmed by our customer support team before dispatch.
Free standard delivery may not apply to oversized products or products requiring specialised delivery.
Orders are processed subject to stock availability. If an ordered product is unavailable or requires additional time to arrange, our customer support team will contact the customer with an updated delivery estimate or suitable alternatives.
Once an order has been dispatched, the customer may receive a shipment confirmation and tracking information by email, SMS, or WhatsApp.
Customers can also contact DigiKart customer support for assistance regarding the status of an order.
Customers are responsible for providing a complete and accurate delivery address, mobile number, building or villa number, and any necessary delivery instructions.
DigiKart will not be responsible for delays caused by incorrect or incomplete delivery information.
Requests to change the delivery address after an order has been dispatched may not be possible and may result in additional charges.
The delivery partner may contact the customer before or during delivery. Customers should ensure that they or an authorised person are available to receive the order.
If delivery cannot be completed because the customer is unavailable, unreachable, or has provided incorrect information, the order may be returned or rescheduled. Additional delivery charges may apply for another delivery attempt.
Customers should inspect the outer packaging when receiving the shipment. Any visible damage, missing packages, or incorrect items should be reported to DigiKart as soon as possible.
Customers should not accept a shipment if the packaging appears severely damaged or tampered with unless instructed otherwise by DigiKart customer support.
Although we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to:
Product availability
Incorrect or incomplete delivery information
Courier service disruptions
Severe weather or road conditions
Public holidays
Restricted or remote delivery locations
Events beyond DigiKart’s reasonable control
DigiKart will make reasonable efforts to keep the customer informed if a significant delay occurs.
For questions regarding shipping, delivery charges, or order tracking, please contact DigiKart through our Contact Us page, WhatsApp support, or customer service channels.
