Effective date: 16 July 2026
Welcome to DigiKart.
These Terms and Conditions govern your access to and use of www.digikart.ae, including any purchase, quotation request, account registration, communication, or transaction made through the website.
DigiKart is operated by Smart Power Computers Trading LLC, referred to in these Terms and Conditions as “DigiKart,” “we,” “us,” or “our.”
The words “you,” “your,” or “customer” refer to any individual, company, organisation, or other legal entity accessing the website or purchasing products or services from us.
By visiting our website, creating an account, requesting a quotation, submitting an order, or purchasing from DigiKart, you agree to these Terms and Conditions.
Please read them carefully before using the website.
DigiKart is a B2B supplier of business hardware, electronics, conferencing equipment, office technology, IT products, and enterprise solutions in the United Arab Emirates.
Although our services are primarily intended for businesses, we may also accept orders from individual customers where appropriate.
Additional terms contained in a written quotation, purchase order acceptance, commercial agreement, product listing, invoice, warranty document, or service agreement may apply to a particular transaction.
If there is a conflict between these Terms and Conditions and a written agreement signed or expressly accepted by DigiKart, the written agreement will apply to the extent of that conflict.
By using this website or placing an order, you confirm that:
You are at least 18 years old
You have the legal capacity to enter into a binding agreement
The information you provide is complete and accurate
You are authorised to make purchases on behalf of your company where applicable
You will use the website only for lawful purposes
We may refuse service, restrict account access, cancel an order, or suspend a transaction where we reasonably believe that fraud, misuse, unauthorised activity, or a violation of these Terms has occurred.
Certain website features may require you to create an account.
You are responsible for:
Providing accurate and current account information
Keeping your login details and password confidential
Restricting access to your account and devices
Informing us promptly of suspected unauthorised access
Ensuring that activities completed through your account are properly authorised
You must not impersonate another person or company, create an account using false information, or use another customer’s account without permission.
We may suspend or close an account where necessary to protect our customers, website, systems, or business.
We aim to provide accurate product descriptions, images, technical specifications, compatibility details, availability information, and pricing.
However:
Product images may be provided for illustration
Colours may appear differently depending on your screen or device
Packaging may change without notice
Manufacturers may update product specifications or designs
Minor differences may exist between displayed images and delivered products
Product descriptions may contain unintentional errors or omissions
Customers are responsible for reviewing product specifications before purchasing.
For technical products, you should confirm compatibility with your existing equipment, software, network, meeting-room setup, operating environment, power requirements, and intended use.
Contact us before ordering if you require assistance confirming compatibility.
All products are subject to availability.
Displaying a product on the website does not guarantee that it is currently in stock or available in the quantity requested.
Some products may be:
Available from local stock
Supplied to order
Subject to manufacturer or distributor availability
Discontinued or replaced by a newer model
Subject to minimum-order quantities
Subject to extended delivery times
We may limit quantities, discontinue products, or decline an order where stock is unavailable.
If an ordered product becomes unavailable after payment, we may offer:
A revised delivery date
A suitable alternative product
A partial fulfilment
Store credit, where agreed
A refund for the unavailable item
We will not substitute a materially different product without your approval.
Quotations issued by DigiKart are valid only for the period stated in the quotation.
Unless otherwise stated, quotations are subject to:
Product availability
Final technical confirmation
Credit approval where applicable
Manufacturer or distributor price changes
Currency fluctuations
Delivery charges
Installation or configuration charges
Applicable VAT, customs charges, or government fees
A quotation does not reserve stock unless DigiKart confirms the reservation in writing.
A purchase order submitted in response to a quotation is subject to our review and acceptance. Additional or conflicting terms included in a customer purchase order will not apply unless DigiKart expressly agrees to them in writing.
Prices are displayed in United Arab Emirates dirhams unless otherwise stated.
Prices may include or exclude VAT depending on the information shown on the product page, quotation, cart, checkout, or invoice. Applicable VAT will be displayed or added as required.
Delivery, installation, configuration, insurance, customs, permits, duties, and other charges may be added where applicable.
We may change prices at any time before accepting an order. A price change will not affect an order that we have already accepted, except where:
The price displayed was clearly incorrect
A tax or government charge changed
The customer requested a change to the order
The quotation expressly allowed price adjustment
If an obvious pricing error occurs, we may cancel the affected order and refund any amount paid, or contact you to confirm whether you wish to proceed at the correct price.
You are responsible for checking your order before submission, including:
Product name and model
Specifications and compatibility
Quantity
Billing information
Delivery address
Contact details
Purchase-order details
Any required installation or configuration services
Submitting an order does not automatically mean that we have accepted it.
An automated email or website message acknowledging receipt of your order is only an acknowledgement. A binding sale is formed when we expressly confirm acceptance, issue a final invoice, confirm the order in writing, or dispatch the products, whichever occurs first.
We may request further information or verification before accepting an order.
We may refuse, place on hold, or cancel an order where:
The product is unavailable
The price or product information contains an obvious error
Payment is declined, reversed, or not received
Customer or delivery information cannot be verified
We suspect fraud or unauthorised activity
The order violates applicable law
Export, import, manufacturer, or distributor restrictions apply
The order cannot reasonably be fulfilled
The customer has breached these Terms or another agreement with us
Where we cancel an order after receiving payment, we will refund the amount paid for the cancelled products using an appropriate payment method, subject to applicable law.
Available payment methods will be displayed during checkout, stated in our quotation, or communicated by our team.
Depending on the transaction, payment may be accepted through:
Credit or debit card
Bank transfer
Approved online payment services
Cash on delivery, where offered
Approved business credit terms
Another payment method agreed in writing
You confirm that you are authorised to use the selected payment method.
Orders may not be processed or dispatched until cleared payment is received, unless DigiKart has approved credit terms in writing.
Customers paying by bank transfer must use the official bank details provided by DigiKart and include the correct invoice or quotation reference.
DigiKart is not responsible for payments sent to incorrect or fraudulent bank details that were not provided through our official communication channels. Customers should verify any unexpected request to change bank details before making payment.
Credit facilities may be offered only after approval by DigiKart and may be subject to separate conditions.
Where credit terms are approved:
Payment must be made by the agreed due date
Credit limits must not be exceeded
DigiKart may suspend further deliveries if an amount becomes overdue
DigiKart may withdraw or revise credit terms
The customer remains responsible for authorised purchases made through its account
To the extent permitted by law, the customer may be responsible for reasonable costs incurred in recovering overdue amounts.
We deliver to locations that we are able to service, subject to product availability, delivery-provider coverage, and any applicable restrictions.
Delivery charges and estimated delivery times may depend on:
Delivery location
Product size and weight
Stock location
Product availability
Courier or freight requirements
Building-access requirements
Installation requirements
Customs or regulatory procedures
Public holidays and operating schedules
Delivery dates and times are estimates unless expressly guaranteed in writing.
We will make reasonable efforts to meet estimated delivery dates, but delays may occur due to circumstances outside our reasonable control.
You are responsible for providing a complete and accessible delivery address, correct contact information, and any required access instructions.
Additional charges may apply where:
Delivery cannot be completed because no authorised person is available
The address is incorrect or incomplete
Special access, lifting, permits, or equipment are required
Redelivery is requested
Storage becomes necessary due to customer delay
You or your authorised representative should inspect the products when they are delivered or collected.
Visible damage, missing items, incorrect products, or quantity differences should be reported promptly and recorded on the delivery document where possible.
Please retain:
The original packaging
Product accessories
Serial-number labels
Delivery documents
Photographs of visible damage
Your invoice or proof of purchase
Signing a delivery document confirms receipt but does not remove any rights you may have regarding hidden defects, incorrect goods, warranty claims, or rights that cannot legally be excluded.
Where collection is available, we will notify you when the order is ready.
The person collecting an order may be required to provide:
Order confirmation
Valid identification
Company authorisation
Proof of payment
A purchase-order reference
Products must be collected within the agreed period. Storage or restocking charges may apply to uncollected B2B orders where disclosed and permitted by law.
Risk of loss or damage generally passes to the customer when:
The products are delivered to the customer or its authorised representative
The products are collected by the customer
The products are handed to a carrier arranged by the customer
Where permitted by law, ownership of products remains with DigiKart until full payment of all amounts due for those products has been received.
The customer must not resell, pledge, alter, or dispose of unpaid products in a manner that interferes with DigiKart’s ownership rights.
Mandatory legal rights relating to risk and ownership will continue to apply.
Contact us as soon as possible if you wish to cancel or change an order.
An order may be cancelled without charge before it has been processed, ordered from a supplier, configured, customised, activated, licensed, or dispatched, subject to our approval and applicable law.
Cancellation may not be possible for:
Special-order products
Custom-configured products
Products ordered specifically for the customer
Opened software or activated licences
Digital products or licence keys
Personalised or engraved products
Products already dispatched
Installation or configuration work already completed
Clearance products where clearly disclosed
Other products excluded under applicable law
For B2B orders, cancellation or restocking charges may apply if disclosed in the quotation, invoice, product listing, or written agreement.
Nothing in this section limits mandatory consumer cancellation rights that apply under UAE law.
Returns and refunds are governed by our separate Return and Refund Policy, which forms part of these Terms and Conditions.
To request a return, contact us at info@digikart.ae and provide:
Your name or company name
Invoice or order number
Product name and model
Serial number where applicable
Reason for the return
Photographs or videos where relevant
Details of any fault or damage
Products returned without approval may not be accepted.
Returned products should include the original packaging, accessories, manuals, cables, promotional items, licences, and other supplied materials, unless the return relates to a defect that makes this unreasonable.
Refunds, replacements, repairs, store credit, inspection charges, collection costs, and restocking charges will be handled in accordance with our published policy, the product condition, the transaction type, and applicable law.
Your mandatory legal rights regarding defective, misdescribed, unsafe, or incorrectly supplied products are not affected.
Products may be covered by:
A manufacturer warranty
A distributor warranty
A DigiKart warranty
A warranty stated in the quotation or product listing
Mandatory legal warranty rights
Warranty duration and coverage vary by product, brand, model, and supplier.
A warranty claim may require:
Proof of purchase
Product serial number
Fault description
Diagnostic information
Original accessories
Inspection by DigiKart, the distributor, or manufacturer
Return of the product to an authorised service location
Unless prohibited by law, warranty coverage may not apply to damage caused by:
Accident, misuse, neglect, or abuse
Incorrect installation
Unauthorised repair or modification
Power surges or unsuitable electrical supply
Liquid, fire, heat, dust, or environmental exposure
Physical or cosmetic damage
Use outside the manufacturer’s specifications
Failure to install updates or follow instructions
Normal wear and tear
Consumable components
Removed or altered serial numbers
Third-party accessories or incompatible equipment
DigiKart will honour applicable warranty and after-sales obligations. The available remedy may include inspection, repair, replacement, refund, or referral to an authorised service centre, depending on the circumstances and applicable law.
Installation, configuration, integration, training, or technical support is included only when expressly stated in the product listing, quotation, invoice, or written agreement.
The customer is responsible for ensuring that the site is ready for installation, including:
Suitable electrical supply
Network connectivity
Required cables and ports
Safe access
Necessary permissions
Compatible hardware and software
Appropriate room and mounting conditions
Availability of authorised personnel
Additional charges may apply if work is delayed or cannot be completed because the site is not ready, information is missing, access is unavailable, or additional work is required.
Recommendations provided by DigiKart are based on the information supplied by the customer. We are not responsible for incompatibility caused by incomplete, inaccurate, or undisclosed customer requirements.
Software, subscriptions, cloud services, licence keys, and digital products may be subject to separate terms issued by the manufacturer, publisher, or service provider.
By purchasing or activating such products, you may be required to accept the provider’s licence agreement, privacy policy, subscription conditions, usage limits, renewal terms, and support conditions.
Digital licences may become non-returnable once issued, delivered, registered, downloaded, or activated, except where required by law or where the licence is defective.
You are responsible for confirming:
Device compatibility
Region compatibility
Licence duration
Number of permitted users or devices
Renewal requirements
System requirements
Transfer restrictions
Business customers purchasing products for resale, export, or use outside the UAE are responsible for complying with all applicable:
Import and export requirements
Customs requirements
Product registration rules
Telecommunications approvals
Sanctions and trade restrictions
Manufacturer territorial restrictions
Local electrical and technical standards
Tax and licensing obligations
DigiKart may refuse an order where fulfilling it may breach applicable law, supplier restrictions, or regulatory requirements.
You must not use the website to:
Commit or facilitate unlawful activity
Submit false, misleading, or fraudulent information
Interfere with the website’s operation or security
Introduce viruses, malware, or harmful code
Attempt unauthorised access to systems or accounts
Scrape or collect information through automated means without permission
Copy or exploit website content for unauthorised commercial use
Infringe intellectual-property or privacy rights
Place fraudulent or speculative orders
Abuse promotions, discounts, accounts, or payment systems
We may restrict access and take appropriate action where these requirements are violated.
The website and its content, including text, graphics, logos, page layouts, product arrangements, icons, images, videos, databases, and software, are owned by DigiKart, its licensors, manufacturers, or content providers.
You may access the website for lawful personal or internal business use.
You must not reproduce, modify, distribute, publish, sell, license, reverse-engineer, or commercially exploit website content without prior written permission, except where permitted by law.
Manufacturer names, product names, logos, and trademarks belong to their respective owners. Their appearance on the website does not imply ownership by DigiKart.
Where the website allows reviews, comments, images, or other content, you confirm that:
The content is accurate and based on genuine experience
You have the right to submit it
It does not infringe another person’s rights
It is not unlawful, abusive, misleading, defamatory, or offensive
It does not contain malicious code or unauthorised advertising
You grant DigiKart permission to use, reproduce, display, and format submitted content for operating and promoting our business, subject to applicable privacy and intellectual-property laws.
We may remove customer content that violates these Terms.
The website may contain links to or integrations with third-party services, including:
Payment providers
Delivery companies
Manufacturers
Distributors
Social-media platforms
Analytics providers
Finance or instalment providers
External websites
Third-party services are governed by their own terms and privacy policies.
We are not responsible for third-party content, availability, security, or practices, except to the extent that responsibility cannot legally be excluded.
We aim to keep the website accurate, secure, and available. However, we do not guarantee that access will always be uninterrupted or error-free.
We may temporarily suspend or modify the website for:
Maintenance
Security updates
Technical problems
System improvements
Legal or regulatory reasons
Circumstances outside our control
We are not responsible for losses caused solely by temporary website unavailability where we have exercised reasonable care and the liability can legally be excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability arising from fraud, fraudulent misrepresentation, gross negligence, wilful misconduct, or mandatory consumer rights.
To the maximum extent permitted by applicable law, DigiKart will not be liable for indirect, incidental, special, or consequential loss, including loss of profit, revenue, contracts, data, goodwill, or business opportunity.
For business customers, and to the maximum extent permitted by law, DigiKart’s total liability arising from a product, order, or service will generally not exceed the amount paid for the affected product or service.
DigiKart is not responsible for loss caused by:
Customer misuse or failure to follow instructions
Incompatible third-party equipment or software
Unauthorised modifications or repairs
Incorrect information provided by the customer
Manufacturer or third-party service interruptions
Data loss where the customer failed to maintain appropriate backups
Delays outside our reasonable control
Customers should maintain appropriate backups before submitting devices for repair, configuration, replacement, or technical service.
To the extent permitted by law, a business customer agrees to compensate DigiKart for reasonable losses, claims, liabilities, and expenses arising directly from:
Its unlawful use of the website or products
Its breach of these Terms
False information supplied to DigiKart
Its infringement of third-party rights
Unauthorised resale, export, installation, or modification of products
This section does not apply to the extent that a loss was caused by DigiKart’s own breach, negligence, or unlawful conduct.
DigiKart will not be responsible for delays or failure to perform caused by circumstances outside our reasonable control, including:
Natural disasters
Severe weather
Fire or flooding
War, civil disturbance, or terrorism
Epidemics or public-health restrictions
Government action
Import or export restrictions
Customs delays
Labour disputes
Power or telecommunications failures
Cybersecurity incidents
Transport disruption
Manufacturer or supplier failure
Shortages of products or components
We will make reasonable efforts to minimise the impact and communicate material delays.
Our collection and use of personal information are governed by our Privacy Policy, which forms part of these Terms and Conditions.
By using the website, you acknowledge that your information may be processed as described in that policy.
By contacting us, creating an account, requesting a quotation, or placing an order, you agree that we may communicate with you electronically regarding:
Orders and payments
Quotations and invoices
Delivery and collection
Warranty and support
Account security
Changes to our policies
Other service-related matters
Electronic records, confirmations, notices, and approvals may be used as evidence of a transaction where permitted by law.
Marketing communications will be managed in accordance with our Privacy Policy and applicable law.
We may update these Terms and Conditions to reflect changes in:
Our products or services
Website functionality
Business practices
Payment or delivery arrangements
Applicable laws or regulations
Security or operational requirements
Updated Terms will be published on this page with a revised effective date.
Changes will not retrospectively alter an accepted order unless required by law or agreed with the customer.
Continued use of the website after revised Terms are published indicates acceptance of the updated Terms for future use and transactions.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue in effect.
If DigiKart does not immediately enforce a right or provision under these Terms, this does not mean that the right or provision has been waived.
Any waiver must be confirmed in writing.
You may not transfer your rights or obligations under these Terms without our prior written approval.
DigiKart may transfer its rights or obligations as part of a business transfer, restructuring, merger, financing, or sale, subject to applicable law and without reducing mandatory customer rights.
These Terms, together with any applicable:
Privacy Policy
Return and Refund Policy
Shipping Policy
Warranty terms
Product listing
Accepted quotation
Invoice
Written commercial agreement
form the agreement between you and DigiKart regarding the relevant website use or transaction.
These Terms and any transaction with DigiKart are governed by the applicable laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai.
Subject to any mandatory consumer rights or jurisdictional rules, the courts of Dubai will have jurisdiction over disputes arising from these Terms or a transaction with DigiKart.
Before starting formal proceedings, both parties should attempt to resolve the dispute through good-faith communication.
Questions about these Terms and Conditions may be directed to:
DigiKart – Smart Power Computers Trading LLC
Al Souq Al Kabeer
Bur Dubai, Dubai
United Arab Emirates
Email: info@digikart.ae
Phone: +971 55 315 6022
Website: www.digikart.ae
