Effective date: 16 July 2026
DigiKart is operated by Smart Power Computers Trading LLC, referred to in this Privacy Policy as “DigiKart,” “we,” “us,” or “our.”
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit www.digikart.ae, contact us, create an account, request a quotation, or purchase products from us.
By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
We may collect personal information directly from you, automatically when you use our website, or from service providers that support our business.
The information you provide may include:
Your name
Company name
Job title or department
Email address
Phone or WhatsApp number
Billing and delivery addresses
Account login information
Products, quantities, and quotation requirements
Order and transaction information
VAT or business-registration details
Messages, reviews, enquiries, and customer-support communications
Any other information you choose to provide
Payments may be processed by third-party payment providers. Depending on the payment method selected, your payment provider may collect information such as your card details, billing information, bank details, or authentication information.
DigiKart generally receives limited transaction information, such as payment status, transaction reference, payment method, and the amount paid. Complete payment-card details are handled by the relevant payment provider.
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
General location information
Pages viewed
Products searched for or added to your cart
Referring website
Date and time of your visit
Website interactions and session information
Cookie and similar technology identifiers
This information helps us operate, secure, analyse, and improve our website and services.
We may use your personal information to:
Process and fulfil orders
Prepare and respond to quotation requests
Confirm payments and transactions
Arrange delivery, collection, installation, or related services
Create and manage customer accounts
Communicate about orders, enquiries, returns, warranties, and support requests
Recommend products and business solutions
Verify customer or business information
Prevent fraud, misuse, and unauthorised transactions
Maintain the security and functionality of our website
Improve our products, website, customer service, and marketing
Send promotional communications when permitted
Maintain financial, tax, accounting, and business records
Enforce our policies and contractual rights
Comply with legal, regulatory, and governmental requirements
Establish, exercise, or defend legal claims
We will use your information only for legitimate business purposes, with your consent where required, or as otherwise permitted by applicable law.
Our online store is hosted and supported by Shopify. Shopify provides the e-commerce platform that enables us to display products, manage customer accounts, process orders, and operate our online store.
When you browse or purchase through our website, Shopify may process information on our behalf or for its own permitted purposes. This may include order information, account information, device data, browsing activity, and transaction-related information.
Shopify may process information through servers and service providers located outside the United Arab Emirates. Shopify’s handling of information is also governed by its own privacy terms and data-processing arrangements.
Our website may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
Keep the website functioning correctly
Remember your account, cart, and preferences
Support secure checkout
Measure website traffic and performance
Understand how visitors use the website
Improve products and customer experience
Personalise content
Measure and improve advertising campaigns
Prevent fraud and protect website security
Some cookies are necessary for the website to operate. Other cookies, including analytics and advertising cookies, may be optional depending on your location and applicable law.
You can manage cookies through your browser settings or through any cookie-preference tool displayed on our website. Disabling certain cookies may affect website functionality, account access, cart features, or checkout.
Where permitted, we may use your contact details to send information about:
New products
Special offers
Business pricing
Technology solutions
Promotions
Company updates
Relevant services
You may unsubscribe from marketing emails by using the unsubscribe option included in the message or by contacting us.
Opting out of marketing communications will not stop essential communications relating to your orders, payments, quotations, warranties, or customer-support requests.
We may disclose personal information to trusted third parties when reasonably necessary to operate our business and provide our services.
These parties may include:
Shopify and e-commerce service providers
Payment gateways and financial institutions
Delivery, courier, freight, and logistics providers
Product suppliers, distributors, and manufacturers
Installation and technical-service providers
IT, website-hosting, cybersecurity, and cloud-service providers
Customer-support and communication providers
Analytics and marketing providers
Accountants, auditors, insurers, lawyers, and professional advisers
Government authorities, regulators, courts, and law-enforcement agencies
Business purchasers, investors, or advisers involved in a merger, acquisition, restructuring, financing, or sale of assets
Service providers may access personal information only as reasonably required to perform services for us, subject to appropriate contractual or legal obligations.
We do not sell personal information in exchange for money. However, certain advertising or analytics activities may be treated as “selling” or “sharing” under the laws of some jurisdictions. Where such laws apply, you may have the right to opt out.
Some of our service providers, including Shopify, technology providers, manufacturers, and payment or cloud-service providers, may process information outside the United Arab Emirates.
When personal information is transferred internationally, we take reasonable steps to ensure that it is handled securely and in accordance with applicable data-protection requirements. These measures may include contractual protections, approved transfer mechanisms, security safeguards, or transferring information to jurisdictions recognised as providing appropriate protection.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
The duration of our customer or business relationship
Order fulfilment and after-sales support
Warranty periods
Accounting, tax, customs, and regulatory obligations
Fraud prevention and website security
Contractual requirements
Dispute resolution
The establishment or defence of legal claims
When information is no longer required, we may securely delete, anonymise, or restrict access to it.
We use reasonable administrative, organisational, and technical safeguards to protect personal information against:
Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure
Destruction
These safeguards may include access controls, secure account credentials, encrypted connections, system monitoring, staff-access restrictions, and the use of reputable technology and payment providers.
However, no online system, electronic transmission, or storage method can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and informing us if you suspect unauthorised access to your account.
Depending on your location and applicable law, you may have the right to:
Request information about how your personal data is processed
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information in certain circumstances
Request restriction or suspension of certain processing
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request transfer or portability of eligible information
Opt out of direct marketing
Raise a complaint with the relevant data-protection authority
These rights may be subject to legal limitations and exceptions. For example, we may need to retain certain information to comply with tax, accounting, contractual, fraud-prevention, or legal obligations.
To submit a privacy request, contact us at info@digikart.ae. We may need to verify your identity before processing your request.
Our website may contain links to websites, platforms, manufacturer pages, payment providers, or other services operated by third parties.
We are not responsible for the content, security, or privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Our website and products are intended for businesses and adults who are legally able to enter into commercial transactions.
We do not knowingly collect personal information from children without appropriate permission. If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.
If DigiKart or Smart Power Computers Trading LLC undergoes a merger, acquisition, restructuring, financing, sale of assets, or transfer of business operations, personal information may be disclosed or transferred as part of that transaction.
The receiving organisation may continue to use the information in accordance with this Privacy Policy unless you are informed otherwise.
We may update this Privacy Policy periodically to reflect:
Changes to our business practices
New website features or services
Changes to Shopify or third-party integrations
Legal or regulatory requirements
Security and operational improvements
The updated version will be published on this page with a revised effective date. We encourage you to review this Privacy Policy regularly.
For questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, please contact:
DigiKart – Smart Power Computers Trading LLC
Al Souq Al Kabeer
Bur Dubai, Dubai
United Arab Emirates
Email: info@digikart.ae
Phone: +971 55 315 6022
Website: www.digikart.ae
